bengaliwin's Privacy Policy

bengaliwin is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") describes how bengaliwin ("we", "us") collects, stores, processes, and protects your ("user", "you") personal information. By using this website, you fully accept the terms of this Policy.

This Policy applies to all services, mobile applications, and associated digital channels of the bengaliwin platform. Please read this Policy carefully. If you disagree with any part of this Policy, we recommend that you do not use our platform.

1 Types and Methods of Data Collection

When registering on the bengaliwin platform and using our services, we collect the following types of information. This information is necessary to provide you with the best service, ensure security, and meet legal obligations.

1.1 Information Provided Directly by You

When you open an account on bengaliwin or use our services, you voluntarily provide us with the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Payment information — bKash, Nagad, or Rocket mobile banking number
• Security questions and answers

1.2 Automatically Collected Information

When you browse or use our platform, certain information is collected automatically:

• Internet Protocol (IP) address and device type
• Browser information — version, language settings
• Page visits and navigation data (via cookies and log files)
• Session duration and activity history
• Device identifier (Device ID)

1.3 Information Received from Third Parties

Information may be received from trusted third-party sources for identity verification, fraud prevention, and legal compliance purposes. Such data collection is always consistent with applicable law.

2 Purposes for Using Your Information

bengaliwin uses your personal information only for the purposes listed below. We never sell your personal information to third parties for commercial purposes without your consent.

• Account Management: To ensure registration, verification, login, and service delivery.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your issues through 24/7 Bengali live chat and email support.
• Security and Fraud Prevention: To prevent unauthorized account access and financial fraud.
• Legal Obligations: To comply with applicable laws, regulations, and regulatory authority directives.
• Responsible Gaming: To identify risks of excessive gambling and take necessary intervention steps.
• Service Improvement: To analyze user experience and further improve the platform.
• Communications: To send important updates, security notifications, and promotional information (with your consent).

3 Data Storage and Security

bengaliwin places the highest importance on the security of your information. We use industry-standard security technologies and practices to keep your personal information safe.

3.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — your information stays protected during transmission.
• Stored data is protected through 256-bit AES encryption.
• Two-Factor Authentication facility.
• Regular security audits and vulnerability assessments are conducted.
• Firewall and intrusion detection systems remain active.

3.2 Data Retention Period

Your personal information is retained for as long as your account remains active. Even after account closure, certain information may need to be retained for a defined period due to legal obligations and regulatory requirements. Once the retention period ends, we securely delete or anonymize the data.

4 Data Sharing and Third Parties

bengaliwin does not sell your personal information for commercial purposes. However, limited data sharing may occur in the following circumstances:

4.1 With Service Providers

We work with trusted service providers (such as payment processors and technology partners) to operate the platform. These partners operate under strict confidentiality agreements and cannot use your information beyond our instructions.

4.2 For Legal Requirements

We may be required to provide information in response to court orders, lawful requests from government authorities, or demands under applicable law. In such cases, only the minimum necessary information is provided.

4.3 In the Event of Business Transfers

Your information may be transferred in the event of a business merger, acquisition, or asset transfer. In such circumstances, we will notify you in a timely manner and the protections of this Policy will continue to apply.

5 Cookies and Tracking Technologies

bengaliwin uses cookies and similar tracking technologies on its website. These technologies help improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytics Cookies: Collect platform usage statistics — help with service improvement.
• Marketing Cookies: For displaying relevant promotional content — you can opt out at any time.

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause certain platform features to not work properly. Contact our support team for more information.

6 Your Rights

As a bengaliwin user, you have the following rights over your personal information. Contact us to exercise these rights.

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive the information you have provided in a structured format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw previously given consent at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time after receipt.

7 Privacy of Minors

bengaliwin strictly does not provide services to those under 21 years of age. We do not knowingly collect information from individuals under 21. If it is found that information from a minor has been collected without our knowledge, we will immediately delete that information and close the associated account.

If you believe a minor has opened an account on our platform, please contact us immediately.

8 International Data Transfers

bengaliwin's servers and data processing operations may be conducted in various countries. For transfers of data outside Bangladesh, we ensure that appropriate safeguards such as internationally recognized data transfer agreements are in place.

It is our responsibility to maintain applicable laws and privacy standards in any international data transfer, and we are committed to fulfilling this responsibility.

9 Third-Party Links and Platforms

Our platform may contain links to third-party websites. These external sites have their own privacy policies over which bengaliwin has no control. We recommend reading the privacy policy of any third-party site before visiting it.

10 Changes to This Policy

bengaliwin reserves the right to update or amend this Privacy Policy at any time. For significant changes, we will notify you in a timely manner via email or through the platform.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated Policy. We therefore recommend visiting this page regularly.

11 Applicable Law and Jurisdiction

This Privacy Policy will be governed by applicable laws of Bangladesh. Any dispute relating to this Policy will first be attempted to be resolved through discussion. If resolution through discussion is not reached, the matter will be settled in a competent court of Bangladesh.

12 Contact and Complaints

For any questions, concerns, or complaints regarding your privacy, please contact our data protection team. We take all your requests seriously and make every effort to respond as quickly as possible.

bengaliwin respects your privacy and is committed to handling your personal information with the utmost care and responsibility.